Official Policy

Cancellation & Refund Policy

Last Updated: September 12, 2026

1. General Policy — Non-Refundable Digital Service Fees

1.1 Strict Non-Refundability: All digital service fees paid to Gamer Ghotu are strictly and completely non-refundable. Once a transaction has been successfully processed, it is immediately final, binding, and explicitly ineligible for a refund, reversal, or chargeback under any circumstances.
1.2 Commercial Service Nature: By completing a digital service purchase, you acknowledge and agree that the payment is a commercial fee for a digital software utility and real-time fulfillment service. These transactions are direct fees for digital platform features and do not constitute the purchase of goods, subscription access, physical inventory, or other tangible products.
1.3 Immediate Digital Fulfillment: You understand that any associated digital alerts, on-screen text rendering, visual overlays, or software interactions triggered by your purchase are subject to immediate fulfillment. Because these services are rendered instantly in real time, they cannot be returned, cancelled, or undone.
1.4 Chargeback Abuse & Protection: Initiating a chargeback, payment dispute, or reversal request with your bank or card issuer for a service fee paid on this Platform constitutes a material breach of these Terms. The Operator reserves the right to submit this legally binding agreement, along with transaction logs, IP addresses, and moderation records, as conclusive evidence to payment processors and banking institutions to contest and defeat any fraudulent dispute claims.

2. Refund Eligibility

2.1 Sole Discretion to Investigate: Notwithstanding the strict non-refundability terms set forth in Section 1, the Operator may, at their sole, absolute, and unreviewable discretion, investigate and consider a partial or full refund only under the following highly exceptional, verified technical circumstances:
- 2.1.1 Verified Duplicate Charge: Multiple identical charges were debited from your account for a single intended digital service purchase, provably caused by a concurrent system glitch or backend network error.
- 2.1.2 Unrecorded Payment Failure: A payment was successfully deducted from your bank or card account but completely failed to register, activate, or trigger any corresponding alert fulfillment or acknowledgement on the Platform due to a direct system failure.
- 2.1.3 Systemic Overcharge Error: The final amount debited was demonstrably higher than the value selected and confirmed by you on the checkout page, provided the error was directly caused by an internal Platform bug or a verified fault within the authorized payment gateway aggregator.
2.2 Strict Limitation Window: To be eligible for consideration under Section 2.1, you must formally report the issue to the Operator with comprehensive evidence (including bank statements, transaction IDs, and timestamps) within exactly 7 calendar days of the transaction date. Any refund requests, disputes, or claims submitted after this strict 7-day window are immediately barred, void, and will not be entertained under any circumstances.
2.3 Finality of Decision: All decisions made by the Operator regarding the presence of a technical glitch, the validity of submitted proof, or the issuance of a discretionary refund are final, conclusive, and legally binding. The initiation of an investigation does not guarantee a refund or waive any rights under our general non-refundability policy.

3. Cancellation & Pre-Submission Policy

3.1 Pre-Submission Window: You retain the absolute right to cancel or abort a service purchase at any time prior to its final submission to the third-party payment gateway aggregator. A transaction is considered cancelled in the pre-submission phase if you close the active browser tab or window, navigate away from the checkout interface, or select the "Cancel" or "Back" buttons on the payment gateway checkout screen. No charges will be incurred for pre-submission cancellations.
3.2 Post-Initiation Finality: Once a payment transaction has been initiated, authorized, and confirmed through the payment gateway aggregator, it enters an immediate, irreversible state of processing. Post-initiation, the transaction cannot be modified, cancelled, recalled, or reversed through the Platform under any circumstances. Any subsequent attempt to halt the transaction must comply strictly with the exceptional refund criteria outlined in Section 2.

4. Refund Processing Timeline

Upon receipt of your claim for a failed or duplicate transaction, our billing team will audit the gateway payload. Approved refunds for verified failed transactions will be credited back to the original payment source (UPI account, Credit/Debit Card, or NetBanking) within 5 to 7 business days.

5. Dispute Resolution

5.1 Mandatory Dispute Reporting Protocol: If you believe you have experienced a technical error, an unreflected payment, or a duplicate debit under the exceptional criteria defined in Section 2, you must formally submit a service request by emailing the Operator at ghotulabs@gmail.com. To be considered valid, your email must include the following precise verification details:
- Full Identity: Your legal name and the exact email address or phone number utilized during the checkout process.
- Transaction Metadata: The exact transaction date, timestamp, and unique transaction reference ID (UTR / Gateway Order ID).
- Financial Scope: The exact monetary amount debited from your account.
- Conclusive Evidence: A clear, unedited screenshot or digital receipt of the bank, credit card, or UPI debit confirmation showing the successful transfer of funds.
5.2 Investigation and Resolution Timelines: The Operator will formally acknowledge receipt of your dispute submission within 48 hours. We will conduct a thorough internal investigation using backend server logs and payment aggregator dashboards, aiming to deliver a final resolution within 5 to 7 business days from the date of initial acknowledgement.
5.3 Approved Reversal & Gateway Processing: If a refund is explicitly approved in writing by the Operator following the investigation, the funds will be automatically initiated for reversal back to your original source payment method via the authorized payment gateway aggregator (Razorpay). While the Operator initiates the reversal within 5 to 7 business days from the date of approval, you acknowledge that final clearing times are subject to third-party banking networks, interbank settlement cycles, and gateway processing timelines, for which the Operator holds no liability.

6. Other Policies And Contact Info

6.1 Terms and Conditions Read our Terms and Conditions
6.2 Privacy Policy Read our Privacy Policy
6.3 Shipping Policy Read our Shipping Policy
6.4 Contact Us Contact Us at Email : ghotulabs@gmail.com

Return to Home Contact Billing Support

1. General Policy — Non-Refundable Digital Service Fees

2. Refund Eligibility

2.1 Sole Discretion to Investigate: Notwithstanding the strict non-refundability terms set forth in Section 1, the Operator may, at their sole, absolute, and unreviewable discretion, investigate and consider a partial or full refund only under the following highly exceptional, verified technical circumstances:

2.1.1 Verified Duplicate Charge: Multiple identical charges were debited from your account for a single intended digital service purchase, provably caused by a concurrent system glitch or backend network error.
2.1.2 Unrecorded Payment Failure: A payment was successfully deducted from your bank or card account but completely failed to register, activate, or trigger any corresponding alert fulfillment or acknowledgement on the Platform due to a direct system failure.
2.1.3 Systemic Overcharge Error: The final amount debited was demonstrably higher than the value selected and confirmed by you on the checkout page, provided the error was directly caused by an internal Platform bug or a verified fault within the authorized payment gateway aggregator.

2.2 Strict Limitation Window: To be eligible for consideration under Section 2.1, you must formally report the issue to the Operator with comprehensive evidence (including bank statements, transaction IDs, and timestamps) within exactly 7 calendar days of the transaction date. Any refund requests, disputes, or claims submitted after this strict 7-day window are immediately barred, void, and will not be entertained under any circumstances.

2.3 Finality of Decision: All decisions made by the Operator regarding the presence of a technical glitch, the validity of submitted proof, or the issuance of a discretionary refund are final, conclusive, and legally binding. The initiation of an investigation does not guarantee a refund or waive any rights under our general non-refundability policy.

3. Cancellation & Pre-Submission Policy

3.1 Pre-Submission Window: You retain the absolute right to cancel or abort a service purchase at any time prior to its final submission to the third-party payment gateway aggregator. A transaction is considered cancelled in the pre-submission phase if you close the active browser tab or window, navigate away from the checkout interface, or select the "Cancel" or "Back" buttons on the payment gateway checkout screen. No charges will be incurred for pre-submission cancellations.

3.2 Post-Initiation Finality: Once a payment transaction has been initiated, authorized, and confirmed through the payment gateway aggregator, it enters an immediate, irreversible state of processing. Post-initiation, the transaction cannot be modified, cancelled, recalled, or reversed through the Platform under any circumstances. Any subsequent attempt to halt the transaction must comply strictly with the exceptional refund criteria outlined in Section 2.

5. Dispute Resolution

5.1 Mandatory Dispute Reporting Protocol: If you believe you have experienced a technical error, an unreflected payment, or a duplicate debit under the exceptional criteria defined in Section 2, you must formally submit a service request by emailing the Operator at ghotulabs@gmail.com. To be considered valid, your email must include the following precise verification details:

Full Identity: Your legal name and the exact email address or phone number utilized during the checkout process.
Transaction Metadata: The exact transaction date, timestamp, and unique transaction reference ID (UTR / Gateway Order ID).
Financial Scope: The exact monetary amount debited from your account.
Conclusive Evidence: A clear, unedited screenshot or digital receipt of the bank, credit card, or UPI debit confirmation showing the successful transfer of funds.

5.2 Investigation and Resolution Timelines: The Operator will formally acknowledge receipt of your dispute submission within 48 hours. We will conduct a thorough internal investigation using backend server logs and payment aggregator dashboards, aiming to deliver a final resolution within 5 to 7 business days from the date of initial acknowledgement.

5.3 Approved Reversal & Gateway Processing: If a refund is explicitly approved in writing by the Operator following the investigation, the funds will be automatically initiated for reversal back to your original source payment method via the authorized payment gateway aggregator (Razorpay). While the Operator initiates the reversal within 5 to 7 business days from the date of approval, you acknowledge that final clearing times are subject to third-party banking networks, interbank settlement cycles, and gateway processing timelines, for which the Operator holds no liability.