Official Policy

Shipping Policy

Last Updated: September 12, 2026

1. Scope of This Policy

1.1 Digital Delivery Only: Gamer Ghotu provides digital stream alerts, live-stream software overlays, and related digital service features as instant electronic services. We do not sell, ship, or deliver any physical products, goods, hardware, or merchandise. Any digital service purchase made through the Platform is fulfilled electronically and is not accompanied by a courier or postal dispatch.
1.2 Service Nature: By placing a digital service order on this Platform, you understand and agree that the service is delivered as an electronic event, message, overlay, graphic, or alert that is fulfilled immediately through our automated processing systems and the connected payment gateway (Razorpay Payment Gateway).
1.3 No Physical Shipping Charges: Because no physical item is shipped or delivered, there are no shipping charges, customs duties, import fees, address validation requirements, or delivery tracking procedures applicable to this Platform’s digital offerings.

2. Delivery & Activation Timeline

2.1 Immediate Fulfillment: Most digital alert services, overlays, and associated live-stream software features are activated and displayed in near real time after successful payment confirmation through the payment gateway (Razorpay).
2.2 Processing Window: While fulfillment is typically instant, platform-level delays, temporary gateway issues, webhook delays, or network disruptions may occasionally cause a short lag. In such cases, we will complete the fulfillment as soon as the transaction is confirmed and the platform receives the successful callback.
2.3 No Delivery Address Required: Since no physical shipping is involved, you are not required to provide a postal address for standard digital services. Any checkout fields are limited to transaction metadata needed for order verification, backend validation, and payment processing.

3. Delivery Confirmation & Customer Responsibility

3.1 Confirmation of Successful Payment: You are responsible for verifying that your payment has been successfully processed, that the transaction status shows success, and that the digital alert or service event has been triggered as expected.
3.2 Access Requirements: To receive the delivery, you must ensure the browser session, live stream integration, or creator dashboard is functioning correctly and that the relevant service feature is enabled on the destination platform.
3.3 Missing Delivery Claims: If the alert or service does not appear or activate after a successful payment, you must contact the help desk at ghotulabs@gmail.com with the transaction ID, date and time of the payment, and a screenshot or payment receipt for review. We will investigate within the timelines provided in our Refund & Cancellation Policy.

4. No Physical Goods or International Shipping

4.1 No Courier-Based Delivery: Gamer Ghotu does not offer, arrange, or manage the shipping or delivery of physical goods, inventory, merchandise, or hardware. No customs clearance, import/export handling, or postal logistics are involved in the services delivered on this Platform.
4.2 Cross-Border Delivery: Because the services are digital, they are fulfilled electronically and are not restricted by destination address, shipping carrier delays, or international courier conditions. The only practical conditions are successful payment confirmation and correct rendering of the digital service.

5. Service Failures, Delays & Resolution

5.1 Technical Delays: Temporary technical problems, payment gateway latency, delivery webhook delays, or streaming platform connection issues may delay the appearance of the fulfillment. These delays do not mean the payment was unsuccessful or that the service is cancelled.
5.2 Verification Needed: If the issue persists beyond the normal activation period, you must raise a service request by emailing ghotulabs@gmail.com with the relevant transaction evidence. We may request the transaction reference ID, screenshot, timestamp, and relevant account or channel information for troubleshooting.
5.3 Resolution Path: The Operator will review the issue and, where necessary, coordinate with the payment gateway or platform systems to resolve the fulfillment issue. Final determinations on processing or refund eligibility remain governed by our Cancellation & Refund Policy.

6. Policy Updates & Contact

6.1 Changes to This Policy: Gamer Ghotu reserves the right to revise this Shipping Policy at any time to reflect operational changes, technical improvements, or compliance requirements. Updates become effective immediately upon publication on this page.
6.2 Contact Information: For questions regarding digital fulfillment, delivery status, missing alerts, or order support, please contact us through the official contact channel at ghotulabs@gmail.com.

7. Other Policies And Contact Info

7.1 Terms and ConditionsRead our Terms and Conditions
7.2 Cancellation & Refund PolicyRead our Cancellation & Refund Policy
7.3 Privacy PolicyRead our Privacy Policy
7.4 Contact UsContact Us at Email : ghotulabs@gmail.com

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1. Scope of This Policy

2. Delivery & Activation Timeline

2.1 Immediate Fulfillment: Most digital alert services, overlays, and associated live-stream software features are activated and displayed in near real time after successful payment confirmation through the payment gateway (Razorpay).

2.2 Processing Window: While fulfillment is typically instant, platform-level delays, temporary gateway issues, webhook delays, or network disruptions may occasionally cause a short lag. In such cases, we will complete the fulfillment as soon as the transaction is confirmed and the platform receives the successful callback.

2.3 No Delivery Address Required: Since no physical shipping is involved, you are not required to provide a postal address for standard digital services. Any checkout fields are limited to transaction metadata needed for order verification, backend validation, and payment processing.

3. Delivery Confirmation & Customer Responsibility

3.1 Confirmation of Successful Payment: You are responsible for verifying that your payment has been successfully processed, that the transaction status shows success, and that the digital alert or service event has been triggered as expected.

3.2 Access Requirements: To receive the delivery, you must ensure the browser session, live stream integration, or creator dashboard is functioning correctly and that the relevant service feature is enabled on the destination platform.

3.3 Missing Delivery Claims: If the alert or service does not appear or activate after a successful payment, you must contact the help desk at ghotulabs@gmail.com with the transaction ID, date and time of the payment, and a screenshot or payment receipt for review. We will investigate within the timelines provided in our Refund & Cancellation Policy.

4. No Physical Goods or International Shipping

5. Service Failures, Delays & Resolution

5.1 Technical Delays: Temporary technical problems, payment gateway latency, delivery webhook delays, or streaming platform connection issues may delay the appearance of the fulfillment. These delays do not mean the payment was unsuccessful or that the service is cancelled.

5.2 Verification Needed: If the issue persists beyond the normal activation period, you must raise a service request by emailing ghotulabs@gmail.com with the relevant transaction evidence. We may request the transaction reference ID, screenshot, timestamp, and relevant account or channel information for troubleshooting.

5.3 Resolution Path: The Operator will review the issue and, where necessary, coordinate with the payment gateway or platform systems to resolve the fulfillment issue. Final determinations on processing or refund eligibility remain governed by our Cancellation & Refund Policy.

6. Policy Updates & Contact